Headsets & Accessories
Good Business Telephone Systems
December 28, 2011 | 
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The majority of people can testify to having called a company and had an engaged tone, horrible hold music, and no way of getting through to anyone.Telecommunications companies have recently upped their game with regards to customer service and employee productivity, all through the design and implementation of sophisticated digital office networking solutions.
The best business telephone systems out there utilise the very best bits of traditionaltelephony and ultra modern telecommunications technologies that have been perfected in recent years.
This article will discuss business telephone systems and call logging packages and why they are suitable for a variety of businesses, particularly in this day and age with business operating across multiple sites and needing their employees to be even more on the ball and adaptable than ever before.
Office networking systems are now so much more than simply picking up a handset and saying hello. They can now be used to completely transform the way businesses and their employees work, even enhancing productivity levels and giving you, the manager, insight into how vital working hours are spent.
Why up to date office telephone systems are essential:
You can improve how your staff operate: Voice and call monitoring systems are now in place in any good office networking package. These enable you to manage all calls in and out of the office from your desk. One click of your mouse and you can now have access to everything coming in and out. This will help you identify key areas for improvement or areas that are going well and need to be maintained.
You can manage your calls at the touch of a button: digital handsets are the business telephones of the future, enabling quick and easy conference calling, call transfer and automatic call forwarding so that you never miss out on that important meeting or lead.
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A Telephone System Maintenance Solution For Small And Medium Enterprises
When it comes to small and medium enterprises, the dynamics of running a business are very much different from those of running a large corporate entity. Many people tend to forget that, and they attempt to run small and medium enterprises according to protocols and standards that should only be imposed on businesses that have achieved a certain size. For small and medium enterprises, the standards for good management are different and it is important that owners and managers of such businesses recognize this fact. In the case of telephone system maintenance for AVAYA telephone systems, the type of maintenance scheme that a small or medium enterprise should vary from that of a large enterprise.
The starting point for this is that even the best office telephone systems like AVAYA telephone systems require regular telephone system maintenance. Although the quality of the workmanship put into these products is superb, the plastic and metal that are used in the manufacture of the systems are subject to daily wear and tear, and over time, this wear and tear can cause the systems to malfunction if they are not regularly maintained. Even the most expensive telephone systems require regular maintenance, so the need for maintenance is nothing to fret about.
In order to provide regular maintenance and care for their AVAYA telephone systems, many companies choose to establish maintenance contracts with companies that specialize in telephone system maintenance. This way, the responsibility for determining when the systems require maintenance, and what to do about it, falls squarely on the shoulders of the maintenance company.
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What Avaya Telephone Systems Can Do For Your Workplace
In today’s fast-paced and highly modern corporate world, efficiency is the keyword that rules everything. Entire companies are structured around the principle that anything and everything associated with the company must be as efficient as possible, so as to minimize waste of time and resources and to maximize the benefits that can be derived from the expenditure of that time and resources. Another big part of every business iscommunications.
With AVAYA telephone systems, communication both within and without the office is made simple, easy, and most important of all, efficient. Office telephone systems can range from completely inefficient, with each employee in the office getting a separate line, or with systems like AVAYA telephone systems, they can be extremely efficient, with each employee getting a pre-defined extension number that is linked into a larger, centrally-controlled telephone systems network.
While inter-office communication is important in every company of every size, it is far more important in large companies that have offices spanning a large floor area and sometimes even stretching across several floors of a building. In such companies, having an efficient inter-office communication system is important because it would be very difficult to contact someone at the other end of the office otherwise.
With AVAYA telephone systems, talking to someone in the same office but several floors down is as simple as picking up the phone and dialing a short extension number. Doing this with properly set up telephone systems is definitely much easier and faster than doing so with an ad-hoc collection of office telephones. In the long run, the savings for the company in terms of time can add up to a substantial amount.
Advantages of Using Business Phone System
A business telephone system may be best defined as a multi-line telephone system typically used by business owners for their communication needs. Business phone system can be anything from a small key system to a large scale PBX (Private Branch Exchange).
The unique feature of today’s business phone systems is that they link phone, computer and fax into one integrated package. All systems begin with the basic ability to send and receive local and long-distance calls globally. Standard features of business phone system include call waiting, call forwarding, remote access, and caller ID.
Perhaps one of the most attractive features is the auto-attendant. When customers call in, they hear an automated menu of options. This may include instructions to press particular numbers to reach departments within the business (press one to reach sales, press 2 and more). Menus can be set up to automatically change after regular hours and on the weekends. The auto-attendant feature makes even small businesses appear as big corporations to the caller.
To avoid customers feeling uneasy while on hold, most business phone systems have music on hold feature. More sophisticated systems even allow different types of music to be programmed for different types of customers. There is also the much needed conferencing facility that can quite often prove a boon to business houses.
Modern phone systems have a lot of advanced features. The system provides unlimited extensions and each extension has a message created by the employee that comes on when there is no one available to answer the phone. There are means of identifying callers (caller ID), saving messages (voice mail), forwarding calls when the employee is elsewhere, and redirecting calls when the employee is out of the office.
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How to choose the business phone system
Here are some important things to consider when choosing to support your business phone system.
Is it scalable?
Scalability is very important. Make sure that the phone system allows you to easily add and remove users. Company to add and remove employees at all times, make sure that your phone system can easily adapt to this change.
On the basis of, or VoIP?
VoIP business phone systems are all the rage these days. They offer more features and is less expensive than analog phone systems. This writer’s opinion, stay away to buy a VOIP phone system. The technology is outdated and VoIP capabilities today are far superior.
Hosted VoIP and premises-based
Let’s say you decide to go with a VoIP service. You can choose a hosted VoIP and premise-based service. If you hosted VoIP services, you simply plug your VOIP phone to the Internet and Wallahi! You’re good to go. Service, and manages the third party service provider. If you go on the assumption route is slightly different. You have to buy a device called a PBX, together with their VoIP phones. PBX (Private Branch Exchange) is really expensive. It may cost a few thousand to tens of thousands to start. In addition, when you own a PBX, you have to maintain, update and manage your business. A company with 500 employees or less that are not technology companies, go to Hosted VoIP routing automatically. But explore your options and choose the right solution for you.
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